In spite of the pandemic, an economic crisis and high unemployment, employees reported overall job satisfaction in 2020, according to a survey conducted by The Conference Board.
Job satisfaction rose slightly from 56.3% in 2019 to 56.9% in 2020. Job satisfaction did however vary by age group, the board notes: Those under 35 experienced a drop in satisfaction, while those 55 and over saw an increase.
In addition, the percentage of workers reporting engagement in their work rose from 53.2% in 2019 to 54.3% in 2020, indicating a heightened connection between employees and their jobs.
“Remarkably, the results show that the job satisfaction of those working remotely was not significantly different from the satisfaction level of other workers,” the board says.
During the pandemic, many firms went above and beyond in supporting their workers, the board points out. Higher marks this year went to employers providing good health plans and family leave.
“In 2021, and in the following years, we expect job satisfaction to continue to improve because of a significant recovery in economic conditions,” says Gad Levanon, board vice president, labor markets.
“Weak growth in labor supply and a strong demand for workers will continue to lower the unemployment rate. In fact, we predict unemployment will be at almost 4% by year’s end, barring a reversal in the pandemic trajectory.”
Vice President of Human Capital Amy Lui Abel observes, “As the pandemic subsides and the residual impact on employee mental health and wellness becomes clear, companies will need to continue this support if they hope to maintain this upward trend.”