A survey of more than 2,800 senior managers found 9 in 10 say their organizations improved operations or pursued new opportunities due to Covid 19.
“The pandemic accelerated the need for companies to embrace innovation and emerging technologies in order to enhance service offerings and keep afloat,” said Jeff Weber, executive director of Robert Half Technology, which conducted the poll.
“Business growth cannot happen without the right tools and people in place to identify and satisfy customers’ changing expectations,” he stressed.
Of those surveyed, 39% said their companies moved forward with digital transformation; 37%
increased focus on data analytics; 36% redesigned job roles; 34% implemented or improved ecommerce functionality; 32% enhanced an existing service; 30% adopted a new business model; and 27% launched a new product line or service.
Asked what positive changes their companies made during the pandemic, 38% cited more frequent communication from leadership; 37% improved collaboration within and across teams; 32% more innovation; 31% greater transparency and visibility into business priorities; and 30% more efficient processes resulting in faster turnaround times.
Paul McDonald, Half’s senior executive director added, “Almost overnight, organizations became much more agile and efficient. As business priorities continue to evolve, employers will seek professionals who are open to new ways of thinking and can quickly pivot and provide support where it’s required most.”
He added, “Faced with fewer resources, many teams have had to figure out how to streamline processes and deliver results remotely. For leaders, open and frequent communication has been key for keeping dispersed staff informed, engaged and striving toward the same goals.”